Return Policy

Rosalie & Grace – Return & Cancellation Policy

At Rosalie & Grace, we want you to be happy with every purchase. If you’re not completely satisfied, we’ve made our return process as simple as possible.

If You’ve Received an Incorrect or Defective Item

If your order is incorrect, incomplete, or defective, please email info@rosalieandgrace.com with your order number and photos of the issue so we can resolve it quickly.

Change of Mind / Not Satisfied

You may return your order within 30 days of receipt, provided it is in original, saleable condition with no signs of wear or use.

Once we receive and approve your return, we’ll process a full refund (excluding return shipping) within 14 working days.

How to Return – 3 Easy Steps

Step 1: Contact Us
Email info@rosalieandgrace.com with your order number and reason for return, or complete our online return form. We’ll then send you a return form (if emailing) along with full instructions.

Step 2: Send Your Package
Once your return is approved, send your item to the address provided. Please ensure your parcel is securely packaged and use a Track & Trace service, as you are responsible for the return until it reaches us.

Step 3: Receive Your Refund
Once your return arrives in good condition, we’ll issue your refund to your original payment method within 14 working days.

Cancellation Policy

Cancellation is possible within 24 hours of placing your order. Please email info@rosalieandgrace.com stating your name, order number, and order date.
If your order has already been processed, you can only cancel it by returning the package following our return process above.

Important Return Terms

  • Items must be unused, in original condition, and free from any damage not caused during delivery.
  • We reserve the right to refuse returns if items appear worn, washed, or damaged.
  • All returns must be pre-approved and include a completed return form.

Return Shipping Costs

Our returns are processed at our central warehouse in Asia.
Return shipping is the customer’s responsibility and can cost up to AUD 35 depending on your location and courier.
We do not refund return shipping costs.

Questions?

We’re here to help!

Email: info@rosalieandgrace.com